Answer every customer question, and keep the brand growing.
D2C brands answer the same customer questions all day: delivery, returns, ingredients, sizes and order status. Globuzz builds an assistant that answers them from your own policies, and runs the content, ads and marketplace work that brings new customers.
What work repeats every day for D2C brands?
In most businesses like yours, the same jobs fill the day:
- Answering where an order is, and when it will arrive.
- Explaining returns, exchanges and refunds.
- Product questions: ingredients, sizes, usage, suitability.
- Making fresh creatives for ads and social media every week.
- Updating listings across your store and marketplaces.
Where can Globuzz help D2C brands?
These are the solutions that fit this kind of work. Each one is scoped after an AI Audit.
- AI Support Assistant: answers customer questions from your policies and FAQs, and hands over when unsure.
- AI Content Engine: reels, carousels and captions every month.
- AI creative studio: ad creatives and product photos made from your real products.
- E-commerce and marketplaces: Shopify, Amazon and Flipkart listings and ads.
- WhatsApp automation: order, delivery and payment updates on WhatsApp.
What is a good first project for D2C brands?
The AI Support Assistant on one channel, using your existing policies and FAQs.
Most brands start on the channel with the most questions, often WhatsApp or the website chat, and add the next once handovers to the team work smoothly.
What stays with your team?
- Refunds, replacements and anything involving money.
- Complaints and unhappy customers.
- Health or medical questions about products.
Questions from D2C brands
Can AI answer questions about our products?
Yes, from the product details and policies you approve. It does not guess, and it hands over when a question is outside those documents.
Can it tell customers where their order is?
Yes, when it is connected to your store or shipping system. Otherwise it collects the order number and passes it to your team.
Will it give skincare or health advice?
No. It shares only what your approved product information says, and passes any health question to a person.
Tell us what your customers ask most.
Last updated: 15 October 2026