Every enquiry gets a reply in the first minute, even at night.

AI Lead Reply is an assistant that answers new enquiries on WhatsApp, Instagram and your website as soon as they arrive. It asks the questions your sales team would ask, books the site visit or call, and hands the conversation to a person with a short summary.

What is AI Lead Reply?

Most enquiries go cold while they wait. AI Lead Reply replies at once, in a natural tone, using only the facts you give it: your projects or products, locations, timings and booking rules. When it is unsure, or the person asks for something it should not handle, it passes the conversation to your team.

Who is AI Lead Reply for?

  • Real estate developers and brokers getting enquiries from ads, portals and Instagram.
  • Clinics, coaching institutes, showrooms and dealers who book visits or calls.
  • Any business where enquiries arrive after hours or faster than the team can reply.

What does AI Lead Reply do?

  • Replies to new enquiries on WhatsApp, Instagram messages and your website chat.
  • Asks your qualifying questions, such as budget, location, timing or need.
  • Books the site visit, test drive, consultation or call into your calendar.
  • Sends reminders before the booking.
  • Logs each lead with its answers into a sheet or your CRM.
  • Hands over to a person with a summary when asked, or when it is unsure.

Does it say it is a bot?

It writes in a natural, human tone. If someone asks directly whether they are talking to a person or a bot, it answers truthfully.

What stays with your people?

The assistant takes the repeated part of the job. These stay with your team:

  • Prices, offers, discounts and negotiation.
  • Complaints and any unhappy customer.
  • Anything the assistant was not given facts for.
  • The final decision on every booking that needs one.

How is AI Lead Reply set up?

It runs in the same five stages as every Globuzz AI project. Nothing goes live without your written sign-off.

  1. Audit: we map the workflow and agree the number we will measure.
  2. Design: we write down what the AI does, what it must never do, and when it hands over to a person.
  3. Build: we build in a test copy, never on your live system first.
  4. Test: we run real examples, log the errors and fix them.
  5. Go live: you approve the switch-on, we train your team and stay on for support.

What do we need from you?

  • Your facts: what you sell, where, timings, and the questions you ask every lead.
  • Access to the channels: WhatsApp Business, Instagram and your website. WhatsApp needs a number approved by Meta.
  • Who receives handovers, and when.

Questions about AI Lead Reply

What is AI Lead Reply?

AI Lead Reply is an assistant built by Globuzz that replies to new enquiries on WhatsApp, Instagram and a website at once, asks qualifying questions and books the visit or call, then hands over to a person.

Will it give wrong prices or promises?

It only uses the facts you give it, and prices, offers and negotiation stay with your team. When it is unsure it hands the conversation over.

Can it work on WhatsApp?

Yes, through the WhatsApp Business Platform. Meta has to approve the business number first, and messages go only to people who contacted you or opted in.

Can it log leads into my CRM?

It can log each lead and its answers into Google Sheets or a CRM such as Zoho or HubSpot, depending on what you already use.

Tell us where your enquiries come from.

Book a free consultation Start with an AI Audit

Last updated: 15 October 2026