Your staff ask a question and get the answer, with the source.
The Internal Knowledge Assistant lets your staff ask a question in plain words and get the answer from your own manuals, policies, price lists and process notes. Every answer names the document it came from, so people can check it.
What is Internal Knowledge Assistant?
In most businesses the answers exist, in a PDF, a shared drive or one senior person’s head. The Internal Knowledge Assistant reads the documents you choose and answers questions from them only. It is for your team, not your customers, and it shows where each answer came from.
Who is Internal Knowledge Assistant for?
- Teams that keep asking the same senior person the same questions.
- New staff who need to learn processes, products and rules quickly.
- Businesses with long manuals, SOPs or policy documents that nobody reads end to end.
What does Internal Knowledge Assistant do?
- Answers staff questions from the documents you choose.
- Names the document and section behind each answer.
- Says plainly when the documents do not contain the answer.
- Respects who may see what, when different teams have different documents.
- Shows which questions come up most, so you know which documents to improve.
What stays with your people?
The assistant takes the repeated part of the job. These stay with your team:
- Keeping documents correct and up to date. The assistant is only as right as they are.
- Decisions. It answers what the document says; your people decide.
- Anything not written down yet.
How is Internal Knowledge Assistant set up?
It runs in the same five stages as every Globuzz AI project. Nothing goes live without your written sign-off.
- Audit: we map the workflow and agree the number we will measure.
- Design: we write down what the AI does, what it must never do, and when it hands over to a person.
- Build: we build in a test copy, never on your live system first.
- Test: we run real examples, log the errors and fix them.
- Go live: you approve the switch-on, we train your team and stay on for support.
What do we need from you?
- The documents to include, and who may see each one.
- Where staff will ask: a web page, WhatsApp, or your team chat.
- A person who owns the documents and updates them.
Questions about Internal Knowledge Assistant
What is an internal knowledge assistant?
It is an AI assistant for staff that answers questions from a company’s own manuals, policies and price lists, and names the document each answer came from.
Can staff see documents they should not?
No. Access is set by team, so people only get answers from the documents they are allowed to see.
What if the answer is not in our documents?
It says the documents do not cover it, rather than guessing.
Tell us which questions your team keeps asking.
Last updated: 15 October 2026